We listened to you… and are improving patient care!
- MiltonFamilyMedical
- Apr 6, 2022
- 1 min read
We listened to you… and are improving patient care
At Milton Family Medical Practice and South Coast Skin Cancer Clinic we carried out a patient feedback survey in early 2022 and asked for your honest opinions on the service we provide.
We listened to your concerns and have taken the following actions in order to make improvements to our patients’ access and care where you felt it would be most useful:
What you told us
What we have done
1. Phone contact with Milton Family Practice is difficult
· We have recognised that this is an issue and we have hired more administrative staff to address this
· We have upgraded our phone system which has helped streamline incoming call procedures
· We have added additional phone lines to allow more incoming calls
2. Knowing which building to go to
· For Doctors that are regularly in the 141 building, we have added the address to the confirmation text reminder
· If this changes or there is a Doctor in this building that is not routinely we have additional administrative staff available to call and notify all patients by phone or SMS
3. Waiting times can be too long.
· This has been discussed and all administrative staff will advise patients on arrival estimated wait times.
4. Patient scripts to the pharmacy
· We have created a log of prescriptions collected by the pharmacy that we can refer back to and advise date and who collected
The improvements outlined in your article reflect a commendable effort to address patient concerns. However, it raises questions about whether these steps are sufficient to truly enhance patient experience. For instance, I wonder if hiring more staff and improving the phone system, while beneficial, will effectively manage the complexities of patient interactions that go beyond just phone calls and waiting times, especially considering how frequently I see references to The Pokies in discussions about healthcare efficiency.
The article outlines significant efforts made to enhance patient care based on feedback. However, it raises questions about the sustainability of such changes over time. For instance, while hiring more staff to manage phone contact is a step forward, will it be enough to handle peak times effectively? The addition of services such as tracking prescriptions could streamline processes, but could lead to issues if not monitored closely. It’s important to ensure that these systems remain responsive in the long term, as patient expectations evolve. Ozwin reflects a modern approach, yet maintaining consistent service remains a challenge.
The measures taken to address patient concerns reflect a genuine commitment to improving service. However, one significant area seems overlooked is the integration of digital payment options such as Pay ID https://payid.pure-bred.com/ to ease transactions. This could further enhance patient convenience and streamline processes, making visits more efficient. Exploring such innovations may be beneficial for future developments.
The changes implemented following the patient feedback survey raise questions about their effectiveness in truly enhancing the overall patient experience. While it is positive to see a focus on areas such as phone contact and waiting times, the real test will be whether these measures significantly reduce frustration and foster a sense of trust. The idea of a "Golden Crown https://www.gfme.co.nz " for patient care cannot be achieved with superficial fixes alone; a holistic approach is essential.
The improvements outlined in the article reflect a responsive approach to patient feedback, yet it's essential to consider the larger implications of these changes. Hiring more staff and upgrading systems are positive steps, but one must analyze the sustainability of these solutions. How will continuous improvements be maintained over time? The mention of patient scripts to the pharmacy introduces potential efficiency but invites scrutiny about privacy. Such actions should be a part of the broader concept in healthcare, integrating patient care with technology seamlessly while ensuring trust and transparency.