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We Hear You!




You may have participated in our in-house patient feedback survey earlier this year when we asked for your honest opinions on the service we provide.

 

We want to thank each of you for taking the time to fill in the survey and for your considered and constructive feedback that you provided.

 

What you told us

What we have done

  1. The time you had to wait for appointment.

  • We have recognised that this is an issue and we have added more Doctors to the Team. 

  • In the beginning of 2024, we have a further 3 doctors who have joined the practice and a further 2 set to commence in August 2024.

  • We have also added extra nursing staff to our team to support our doctors and patients.

 

  1. Reception staff should advise of any delay.

  • We have put additional administrative staff on during the week so that Reception can provide additional focus to answering the phone and supporting patients.

  • Reception are also working on advising patients when they arrive for their appointment, of any lengthy delay that may impact appointment times.

  • Patients are phoned when a longer than acceptable delay occurs.

 

  1. Waiting room is too noisy

  • We are working on changes to reception area which will reduce the noise levels experienced by patients.    Extra seating on the deck for patients who prefer to wait outside.


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