House calls are made at our doctor’s discretion to regular patients of the practice only.
Our doctors see patients at Sarah Claydon Nursing Home in Milton. Please contact the practice if you wish for one of our doctors to take on a patients’ care.
If you contact the practice and want to speak to one of our doctors, our receptionist will take your details so that the doctor can ring you back. We will only interrupt the doctor’s consultation if the problem is urgent. As most issues are best dealt with in a consultation we encourage you to schedule an appointment at a convenient time.
As a rule, we will not provide results over the phone. All patients are encouraged, at the time of the investigation to make further appointments to discuss results. However, we do have a recall system and you may be contacted at a later date to make an appointment with your doctor to discuss results.
We believe that patients share responsibility for ensuring they carry out tests that were requested and to also follow up on test results.
Patients have access to the diabetic register, pap screening register, bowel screening register, health assessments and management of chronic diseases.
Once registered, patients are routinely recalled. You may advise your doctor if you object to being included in reminder systems or registers.
You will need to book an appointment with your doctor for a repeat prescription for the proper management of your medication.
We take pride in the services we offer and welcome any suggestions or comments. Feel free to discuss any concerns you may have with your doctor or with our administration staff.
Serious complaints may be directed to the Medical Practitioners Board Phone: (03) 96550500 or the Health Complaints Commissioner: Locked Bag 18, Strawberry Hills, NSW 2012. Phone: (02) 9219 7444.
Appointment Cancellation Policy
Please provide a minimum of 2 hours' notice if you cannot attend your appointment. This provides us with the opportunity to offer your appointment to another patient who may need to see a doctor urgently.
The practice reserves the right to charge a ‘No Show’ fee of $35.00 if you fail to cancel your appointment within the requested time. Repeated no shows without notice may result in a restriction being placed on your patient file, and you will no longer be able to make appointments with the practice.